FAQ

Frequently Asked Questions

How do I know if my Novee Watch is measuring my heart rate?

A green LED will flash while your Novee Watch is actively measuring heart rate. You can then look at your watch screen or your Novee app to see the latest measurement.

How do I know my watch is charging?

When you place your Novee Watch in its charging cradle a screen showing your battery percentage should appear.

Where can I learn more about how to use Novee?

We understand that learning a new app can be overwhelming. We will post videos to our website and in the Novee app that aim to help new and existing user’s maximize their experience with Novee.

Do I need a special phone to use Novee?

Novee will work with most modern smartphones. However there are a few phones we would recommend over others:
- iPhone 12 or newer
- Google Pixel 6 or newer
- Samsung Galaxy S22 or newer

Can't find an answer? Don't hesitate to contact us at support@boncormedical.com or visit Support